Statement of Policy and Procedures for Consumer Complaints
F&B Financial Group holds itself to the highest standards when it comes to customer service. We take a customer complaint very serious and will do everything in our power to provide solutions to a problem. Should a customer have a complaint the following steps must be taken.
1) Submit a complaint by telephone (call 314.567.9795 x101 or x119), email ([email protected]), fax (314.558.9714) or mail a letter to 12412 Powerscourt Drive, Ste. 20, St. Louis, MO 63131 to the attention of Chris Fox. Please include specifics in regards to the event and/or circumstances.
2) The President and COO of our company will research and address the complaint and, within reason, try to satisfy the complaint.
3) We will keep the customer informed of our progress on at least a weekly basis.
3) Within a reasonable period of time not to exceed two weeks, the President or COO will respond to the complaint in writing which will include a message summarizing our findings. The Company will maintain all documents regarding the complaint.